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Training Course Outlines

Assertive Communication Skills
Customer Care
Defusing Hostile Customers
Meetings Skills
Minute Taking
People Management
Presentation Skills
Project Management Awareness
Recruitment and Selection Skills
Report Writing
Stress Management
Time Management


Creating a great presentation
How to write a presentation
Using visual aids effectively
How to lose your audience
Why fear public speaking?
Will they remember you?
Your body language
10 most common mistakes
Public speaking communication
Good speech topics
Public speaking objectives
Basic public speaking skills
What you must do to have an effective presentation

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Assertive Communication Skills

This training course can be of immediate benefit, enabling participants to identify different styles of behaviour, increase their personal effectiveness, and develop greater confidence and a more positive self-image. Assertive communication can reduce tension and confusion, resulting in a more productive workplace.

A 1 day open course, for up to 10 participants.

Course designed for anyone who needs to improve their assertive communication skills

Course Aims and Objectives

At the end of the course the participant will be able to:

  • Identify the 4 communication styles
  • Know the 5 'must ask' questions to defuse tensions in a conflict
  • Analyse and plan: what to say and do before you confront anyone
  • Learn the 5 key assertiveness skills

The course will also encourage:

  • Putting assertiveness to work
  • Drawing the line with aggressive people
  • Unmasking passive/aggressive people
  • The development of Personal Action Plans to take back to the workplace to assist in everyday life.

Public Courses

Workshop registration 9:00am-9:30am, finish 4:30pm. Your investment? £225 + VAT. This includes all workshop materials, refreshments and lunch.

In-House Training

An in-house one day course, anywhere in the UK, costs £1050 + VAT for up to 10 delegates. This price is inclusive of trainer's fees, expenses and all course materials.

Want to Know More?

For more information on public courses, in-house training or one-to-one coaching:

>> Fill in this enquiry form

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