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Training Course Outlines
Assertive Communication Skills
Creating a great
Defusing Hostile Customers
Employees on the 'firing line' have to deal with the stresses, great and small, resulting from having to deal with angry, frustrated customers. Angry customers can eat up loads of organisational time and energy, particularly when they decide to climb the organisational ladder with their complaints. Employee safety can be threatened by angry customers. It just isn't fun, and it's no laughing matter.
A 1 day course. For up to 10 participants.
Course designed for anyone dealing with hostile customers.
Course Aims and Objectives
At the end of the course the participant will:
The course will also cover:
Workshop registration 9:00am-9:30am, finish 4:30pm. Your investment? £225 + VAT. This includes all workshop materials, refreshments and lunch.
An in-house one day course, anywhere in the UK, costs £1050 + VAT for up to 10 delegates. This price is inclusive of trainer's fees, expenses and all course materials.
Want to Know More?
For more information on public courses, in-house training or one-to-one coaching: