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Training Course Outlines

Assertive Communication Skills
Customer Care
Defusing Hostile Customers
Meetings Skills
Minute Taking
People Management
Presentation Skills
Project Management Awareness
Recruitment and Selection Skills
Report Writing
Stress Management
Time Management


Creating a great presentation
How to write a presentation
Using visual aids effectively
How to lose your audience
Why fear public speaking?
Will they remember you?
Your body language
10 most common mistakes
Public speaking communication
Good speech topics
Public speaking objectives
Basic public speaking skills
What you must do to have an effective presentation

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Diversity, Equality and Discrimination

Awareness of diversity, equality and discrimination is a necessity in today's working environment. A workforce that is aware, willing and committed to valuing differences and visibly welcoming all sections of the community so that they can use their unique talents to the full, is a key requirement for any organisation.

A 1 day on-site course. For up to 10 participants.

Course designed for anyone who needs an in-depth understanding of diversity, equalities and discrimination.

Course Aims and Objectives

At the end of the course the participants will be able to:

  • Define Diversity, Equality and Discrimination
  • Comply with the law and organisations' policy
  • Understand the difference between direct and indirect discrimination
  • Promote the benefits of a diversity and equalities policy

The course will also cover:

  • Recognising that people are different from one another
  • Valuing people as individuals, including respecting their differences and their differing needs
  • Accommodating differences wherever possible

Public Courses

Workshop registration 9:00am-9:30am, finish 4:30pm. Your investment? £225 + VAT. This includes all workshop materials, refreshments and lunch.

In-House Training

An in-house one day course, anywhere in the UK, costs £1050 + VAT for up to 10 delegates. This price is inclusive of trainer's fees, expenses and all course materials.

Want to Know More?

For more information on public courses, in-house training or one-to-one coaching:

>> Fill in this enquiry form

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