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Training Course Outlines

Assertive Communication Skills
Customer Care
Defusing Hostile Customers
Meetings Skills
Minute Taking
People Management
Presentation Skills
Project Management Awareness
Recruitment and Selection Skills
Report Writing
Stress Management
Time Management


Creating a great presentation
How to write a presentation
Using visual aids effectively
How to lose your audience
Why fear public speaking?
Will they remember you?
Your body language
10 most common mistakes
Public speaking communication
Good speech topics
Public speaking objectives
Basic public speaking skills
What you must do to have an effective presentation

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Minute Taking - Concise & Accurate

Clear and well structured minutes are essential to reinforce a meeting's value, and this course has been designed to equip the appointed minute taker with the skills necessary for accurately reporting the meeting and actions to be taken. Whether experienced or with little previous training, you will achieve an improved understanding of the importance of professional and informative minutes to the success of meetings.

A 1 day on-site course, for up to 10 participants.

Course designed for anyone who needs to produce minutes of meetings, which are accurate and concise.

Course Aims and Objectives

At the end of the course the participant will be able to:

  • Understand the role of the Chairperson
  • Put together an agenda, working effectively with the chairperson and colleagues
  • Prepare and plan for the Cycle of a Monthly Meeting
  • Differentiate between Basic Agendas and Full Agendas
  • Write up the Minutes

The course will also detail:

  • Arranging your notes into the finished format
  • Ensuring the layout is easy to understand
  • Using a structured approach
  • Ensuring clarity and brevity
  • Satisfying the criteria and time constraints.
  • Follow up

Public Courses

Workshop registration 9:00am-9:30am, finish 4:30pm. Your investment? £225 + VAT. This includes all workshop materials, refreshments and lunch.

In-House Training

An in-house one day course, anywhere in the UK, costs £1050 + VAT for up to 10 delegates. This price is inclusive of trainer's fees, expenses and all course materials.

Want to Know More?

For more information on public courses, in-house training or one-to-one coaching:

>> Fill in this enquiry form

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