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Training Course Outlines

Assertive Communication Skills
Customer Care
Defusing Hostile Customers
Meetings Skills
Minute Taking
People Management
Presentation Skills
Project Management Awareness
Recruitment and Selection Skills
Report Writing
Stress Management
Time Management


Creating a great presentation
How to write a presentation
Using visual aids effectively
How to lose your audience
Why fear public speaking?
Will they remember you?
Your body language
10 most common mistakes
Public speaking communication
Good speech topics
Public speaking objectives
Basic public speaking skills
What you must do to have an effective presentation

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People Management

People Management skills are a vital key to successful teams. The basic techniques are easy to learn, yet they can soon transform your effectiveness in coaching, planning, meetings. Our one-day course will ensure that the key individuals within your organisation are equipped with the skills necessary to enable them to achieve success, effectively managing the resources available, whilst identifying and maximising opportunities.

A one day on-site course, for up to 10 participants.

Course designed for Team Leaders, Supervisors and Managers.

Course Aims and Objectives

At the end of the course the participants will be able to:

  • Implement the six golden rules of team management
  • Recognise 'people types' in teambuilding
  • Improve motivation
  • Develop communication skills
  • Deal with difficult people and handling awkward situations
  • Enhance assertiveness

The course will also cover:

  • The importance of time management, focusing on important tasks and balancing your workload
  • Delegation and how it can develop and motivate your team members
  • The importance of giving feedback
  • Coaching individuals and setting goals for their development
  • The benefits of conducting meetings effectively

Public Courses

Workshop registration 9:00am-9:30am, finish 4:30pm. Your investment? £225 + VAT. This includes all workshop materials, refreshments and lunch.

In-House Training

An in-house one day course, anywhere in the UK, costs £1050 + VAT for up to 10 delegates. This price is inclusive of trainer's fees, expenses and all course materials.

Want to Know More?

For more information on public courses, in-house training or one-to-one coaching:

>> Fill in this enquiry form

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