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Training Course Outlines

Assertive Communication Skills
Customer Care
Defusing Hostile Customers
Meetings Skills
Minute Taking
People Management
Presentation Skills
Project Management Awareness
Recruitment and Selection Skills
Report Writing
Stress Management
Time Management


Creating a great presentation
How to write a presentation
Using visual aids effectively
How to lose your audience
Why fear public speaking?
Will they remember you?
Your body language
10 most common mistakes
Public speaking communication
Good speech topics
Public speaking objectives
Basic public speaking skills
What you must do to have an effective presentation

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Report Writing

This course will give detailed training in report content, design and presentation and will enable participants to produce reports that will be read, understood, accepted or acted upon.

A 1 day on-site course. For up to 10 participants.

Course designed for anyone who needs to produce reports.

Course Aims and Objectives

At the end of the course the participant will be able to:

  • Understand the importance of preparation, planning the format and identifying the purpose, and the collection and analysis of specific information
  • Write reports that will be read, understood, accepted and acted upon, identifying the aims and objectives
  • Know how to structure the report, put things in a logical order and make the right impression
  • Identify the most appropriate style, format and presentation method, looking at the use of grammar and language
  • Recognise the importance of proof-reading, accuracy and layout of the information

The course will also cover:

  • Incorporating your in-house format of report writing
  • Establishing a starting point and overcoming blockages
  • Knowing who the report is intended for, using the right tone, clarifying importance and urgency, sticking to the main points and keeping it straightforward
  • Clarifying the desired outcome, putting a persuasive case, achieving clarity and brevity in a positive manner

Public Courses

Workshop registration 9:00am-9:30am, finish 4:30pm. Your investment? £225 + VAT. This includes all workshop materials, refreshments and lunch.

In-House Training

An in-house one day course, anywhere in the UK, costs £1050 + VAT for up to 10 delegates. This price is inclusive of trainer's fees, expenses and all course materials.

Want to Know More?

For more information on public courses, in-house training or one-to-one coaching:

>> Fill in this enquiry form

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